Info/FAQ

Policy #1) If you're going to be picky, please do-so before making your purchase! If you have certain ideals, component brands, or part condition, etc. please reach out to us before you purchase. It's much better to have the conversation beforehand instead of being dissatisfied after you receive your items.

Reminder: These are used bike parts. We take worn-out bike parts out of the trash, and do our best to clean & degrease the parts. We are perfectionists at heart, but the entire nature of our process means there may be some residual dirt, grease, rust, scratches, etc. If this isn't okay to you, please see Policy #1.

Shipping

Most of our items are made to order. They will usually take 2-10 business days to ship out due to this nature. Customizations will increase this time and will be heavily dependent on your response time to inquiries and approvals.

Free Shipping to the US on Purchases over $50.

ITEM DIDN'T ARRIVE? Once the product leaves our possession it is in the hands of the delivery company. If they lose it, or say it was delivered but you didn't receive it, please reach out to the shipping company for resolution first. Please let me know if they are not helpful or if you would like help with replacement of your item.

Returns

Returns are not accepted on custom products.

Returns are accepted on stock items for 30 days after receipt.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Why are the bracelet knots so hard to adjust? - The knots are tied relatively tight, to help the the bracelet stay where you put it. We used to tie them looser, but the knots would slide, which would cause the bracelet to loosen, and slide around the wrist or even fall off at times.

This is not a bracelet that we'd suggest taking on & off daily. Sometimes a helper is required to get the bracelet on and adjusted properly (some people have luck with using their teeth). We usually suggest to wear the bracelets 24/7.

It's best to practice while it's not on your wrist , get the feel for loosening and tightening it. To make adjusting easier, usually if you slide the rollers away from the link, get it to the correct size, then keep the rollers pressed next to the link (like in all the pictures) when in use, that's the best practice.

Do you have different items for sale on Etsy? - Our product mix from our website and Etsy does differ a bit due to one-off items, and how each platform can display the info. Check out Etsy at the link below, or contact us if you have a specific question. ETSY LINK

I saw something elsewhere online that you made, but I don't see it on your website, Can I still buy it? - Our product mix is changing regularly based on the parts we get and the demand for each design. If you're looking for something specific, contact us.

Where do you get your parts? Several of the parts are upcycled after use on our family bikes. We also partner with a few Local Bike Shops to repurpose their scraps as well.

Contact Us! We are always looking for new ideas, collaborations, or making custom items. Whether you'd like to see something special on one of our standard items, or you have some new idea that you'd like to come to fruition; reach out to us on our About page, or through any other form of contact, whether that's email, or Instagram messages, etc.

We do have some items that we currently offer wholesale, directly to you, or through Faire. If you'd like to learn more, have inquiries, or even custom ideas, contact us.

Faire: Click to see us on Faire